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Library & Learning Resources: Contacts and Escalation

GSM Student Enquiries: All student enquiries should be directed to the relevant inbox or telephone number, as listed below.

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 Student Enquiries

 

General Enquiries -  Email: library@gsmlondon.ac.uk | Telephone Greenwich: +44 (0) 20 8516 7818 | Telephone Greenford: +44 (0) 20 8515 0239

IT and GSM Learn Enquiries -  Email: its@gsmlondon.ac.uk

Athens Enquiries -  Email: athens@gsmlondon.ac.uk

Follow us -  Twitter:@gsmlibraries


GSM Staff Enquiries: Basic operational or resource enquiries should be directed to our general inboxes where possible. More specific queries can be escalated to senior members of staff or the relevant library section, as appropriate, depending on your query type. Check the lists below for your selected query type.

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 Library Services

 

General contact: library@gsmlondon.ac.uk

  • Book loans, reservations, overdues and fines

 

Head of Library Services & Engagement: michael.gainsford@gsmlondon.ac.uk

  • Library policies, rules and regulations
  • Student inductions
  • Events, activities and library visitors
  • Strengths assessments 

 

Campus Librarian:
 mathieu-cedric.lubrun@gsmlondon.ac.uk

  • iHub bookings and terms & conditions
  • Ask-a-librarian (1-to-1 student support)
  • Library services for students
  • Accessibility and Wellbeing support
  • Opening hours
  • Complaints

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 Content & Liaison

 

Athens: athens@gsmlondon.ac.uk

  • Activation, password recovery, general queries

 

Copyright: copyright@gsmlondon.ac.uk

  • All Copyright queries

 

Resources: digitalresources@gsmlondon.ac.uk

  • LinkedIn Learning, FT.com, etc.

 

Head of Library Content & Liaison: karen.crouch@gsmlondon.ac.uk

  • Information skills support in the classroom
  • Resources to support information skills and academic integrity
  • Research databases and library resources 
  • Library inductions for staff
  • Reading lists
  • Licensing - e.g. what can I "do" with resources?
  • Purchasing; books, journals, online research tools

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 Technology Enhanced  Learning

 

General email: vle.support@gsmlondon.ac.uk

  • GSM Learn
    • Support for activities and resources
    • Importing content (MLs only)
    • Access to modules
    • Account creation
  • Turnitin
  • Content creation
  • Edtech tools
  • Lecture capture and recordings
  • Webinars

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 Director of Library & Learning Resources

 

Contact Bee Sen Gupta for queries and discussions about strategy, planning and new initiatives for the Libraries or Technology Enhanced Learning: bijoya.sengupta@gsmlondon.ac.uk