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Library & Learning Resources: Contacts and Escalation

GSM Student Enquiries: All student enquiries should be directed to the relevant inbox or telephone number, as listed below.


 Student Enquiries


General Enquiries -  Email: | Telephone Greenwich: +44 (0) 20 8516 7818 | Telephone Greenford: +44 (0) 20 8515 0239

IT and GSM Learn Enquiries -  Email:

Athens Enquiries -  Email:

Follow us -  Twitter:@gsmlibraries

GSM Staff Enquiries: Basic operational or resource enquiries should be directed to our general inboxes where possible. More specific queries can be escalated to senior members of staff or the relevant library section, as appropriate, depending on your query type. Check the lists below for your selected query type.


 Library Services


General contact:

  • Book loans, reservations, overdues and fines


Head of Library Services & Engagement:

  • Library policies, rules and regulations
  • Student inductions
  • Events, activities and library visitors
  • Strengths assessments 


Campus Librarian:

  • iHub bookings and terms & conditions
  • Ask-a-librarian (1-to-1 student support)
  • Library services for students
  • Accessibility and Wellbeing support
  • Opening hours
  • Complaints


 Content & Liaison



  • Activation, password recovery, general queries



  • All Copyright queries



  • LinkedIn Learning,, etc.


Head of Library Content & Liaison:

  • Information skills support in the classroom
  • Resources to support information skills and academic integrity
  • Research databases and library resources 
  • Library inductions for staff
  • Reading lists
  • Licensing - e.g. what can I "do" with resources?
  • Purchasing; books, journals, online research tools


 Technology Enhanced  Learning


General email:

  • GSM Learn
    • Support for activities and resources
    • Importing content (MLs only)
    • Access to modules
    • Account creation
  • Turnitin
  • Content creation
  • Edtech tools
  • Lecture capture and recordings
  • Webinars


 Director of Library & Learning Resources


Contact Bee Sen Gupta for queries and discussions about strategy, planning and new initiatives for the Libraries or Technology Enhanced Learning: